Skip to content
project banner

Warm Homes Hartlepool Initial Survey

Thank you for taking the time to complete this short questionnaire.

Further to your recent installation of measures under the Warm Homes Local Grant scheme, we would appreciate some feedback so that we can continue to make improvements to the services we are providing.

If you would like to discuss any of the questions, please get in touch with us on 01429 284270 or by email energy.efficiency@hartlepool.gov.uk


Maximum 255 characters

0/255

Providing your name and address will help us to contact you if required.

Maximum 255 characters

0/255

3.  

Measures installed at your property under the Warm Homes Hartlepool scheme (select all that apply)

4.  

In relation to the application process, how much do you agree or disagree with the following statements?

The application form was easy to complete
I was contacted within a reasonable timeframe after making my application
I was informed of the customer journey and process involved after my initial application
5.  

In relation to the retrofit process (with Storm Tempest), how much do you agree or disagree with the following statements?

The retrofit assessor who conducted the initial survey was professional and on time
The retrofit assessor offered advice on energy saving improvements and ventilation to my home
After the survey, the retrofit coordinator contacted me to explain the proposed measures
6.  

In relation to the installation process (with 0800 Repair), how much do you agree or disagree with the following statements?

The installation engineers arrived on the arranged date/time
The engineers were polite and courteous and behaved in a professional manner
The work area was left in a clean/tidy condition
7.  

In relation to the measures installed, how much do you agree or disagree with the following statements?

Overall, I am happy with the measures installed at my property
SOLAR PANELS ONLY – I was advised how to apply for SEG (Smart Export Guarantee)
The installation engineers provided me with information on how to operate any new equipment
The installation company provided me with a handover pack
8.  

What is your age?

9.  

What is your gender?

10.  

What is the total gross annual household income?

11.  

Do you or anyone in your household have a physical or mental health condition that limits day to day activities?

Maximum 5,000 characters

0/5,000