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Are Council services accessible to people with long-term conditions? (Public Survey)

We are looking at how people with long-term conditions and those who care for someone with a long-term condition access Council services. We want to know how easy it is for you to find out about and use Council services. We want to understand what's working well and also what we could do better.

If you are completing the survey on behalf of someone else, you should ask them how they want to answer. If this is not possible then select the answer that you think they would choose.

What kind of services are we asking about

When answering the questions in the survey, we want to hear about your experience using any or all Council services not just those relating to your long-term condition (or the condition of someone you care for). You can tell us about services that you use:

  • In person (including in a Council building or at home)
  • Online
  • Over the telephone
  • Through the post (including when we send you letters or information, for example your council tax bill, your polling card to vote or Hartbeat magazine)

Some examples of services that you may use which do not relate to a long-term condition might include:

  • Booking a bulky waste collection
  • Using a library service
  • Making an enquiry or a complaint about a service
  • Making or commenting on a planning application
  • Attending a public meeting

Some examples of Council services that you might use which directly relate to a long-term condition could include:

  • Care providers (if the Council pays for some or all of your care)
  • Centre for Independent Living (Hartlepool CIL) day services
  • School transport
  • Blue badge parking scheme

These examples are intended as suggestions rather than a complete list so feel free to talk about other Council services not on this list. 

What services are we not asking about

There are some services we don't need you to tell us about. Please do not tell us about services which are not provided or commissioned by the Council. Some examples might include:

  • GP surgeries
  • Hospital services
  • Private care providers (where you pay for all your care yourself)
  • Public transport (privately operated such as bus or train services)
  • Middleton Grange Shopping Centre


If you need this survey in an alternative format


If you need the survey in another format then please email yoursay@hartlepool.gov.uk or telephoning 01429 284142. Paper copies of this survey are also available from the reception at the Civic Centre, in the Community Hubs and libraries around the town.

The closing date for the survey is Sunday 12th June 2022