Are Council Services Accessible to people with long-term conditions and their carers? (Organisations)

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Consultation has concluded

The Council's Audit and Governance Scrutiny Committee are looking at how people with long-term conditions and their carers access Council services. As part of this we are asking organisations that support people with long-term limiting conditions and their carers to tell us about:

  • How easy it is for you to find out about and use Council services - either on behalf of your clients or when assisting your clients to do so themselves
  • Any feedback or anecdotal evidence you have received from your staff or clients about their experiences when using Council services

 We want to understand what's working well and also what we could do better. 

We also want to hear your ideas about how we could improve access to our services for your clients. With your help we want to identify any barriers that make using our services difficult for your clients so that we can make "reasonable adjustments".

How to take part


Join a Focus Group Workshop

Five people take part in an informal focus group workshop We are looking for representatives of local organisations which support people with long term conditions and their carers to join a focus group workshop to talk about the issues raised in the consultation. The workshop will be held in the Council Chamber in the Civic Centre on the following dates (both sessions are the same so please only book for one):

  • Tuesday 31st May 2022 from 10am-12pm
  • Monday 13th June 2022 from 3-5pm

To book a space on either session please email yoursay@hartlepool.gov.uk by Wednesday 25th May.

Closing date

The survey will close on Sunday 12th June 2022.

The Council's Audit and Governance Scrutiny Committee are looking at how people with long-term conditions and their carers access Council services. As part of this we are asking organisations that support people with long-term limiting conditions and their carers to tell us about:

  • How easy it is for you to find out about and use Council services - either on behalf of your clients or when assisting your clients to do so themselves
  • Any feedback or anecdotal evidence you have received from your staff or clients about their experiences when using Council services

 We want to understand what's working well and also what we could do better. 

We also want to hear your ideas about how we could improve access to our services for your clients. With your help we want to identify any barriers that make using our services difficult for your clients so that we can make "reasonable adjustments".

How to take part


Join a Focus Group Workshop

Five people take part in an informal focus group workshop We are looking for representatives of local organisations which support people with long term conditions and their carers to join a focus group workshop to talk about the issues raised in the consultation. The workshop will be held in the Council Chamber in the Civic Centre on the following dates (both sessions are the same so please only book for one):

  • Tuesday 31st May 2022 from 10am-12pm
  • Monday 13th June 2022 from 3-5pm

To book a space on either session please email yoursay@hartlepool.gov.uk by Wednesday 25th May.

Closing date

The survey will close on Sunday 12th June 2022.

  • CLOSED: This survey has concluded.

    Are Council services accessible to people with long-term conditions? - Organisations Survey

    The Council's Scrutiny Committee are carrying out an investigation to find out how accessible Council services are for people with long-term conditions and their carers. As part of this investigation we are asking organisations that support people with long-term conditions and carers to tell us about:

    • How easy it is for you to find out about and use Council services - either on behalf of your clients or when assisting your clients to do so themselves
    • Any feedback or anecdotal evidence you have received from your staff or clients about their experiences when using Council services

     We want to understand what's working well and also what we could do better.  

    What kind of services are we asking about

    When answering the following questions please bear in mind that we want to hear about your experience supporting clients using any or all Council services not just those relating to their long-term condition (or the condition of someone they care for). You can tell us about services that your clients use:

    • In person (e.g. in a Council building or at home)
    • Online
    • Over the telephone 
    • Through the post (including when we send them letters or information, for example their council tax bill, their polling card to vote or the Hartbeat magazine)

    Some examples of services that your clients may use which do not relate to a long-term condition might include:

    • Booking a bulky waste collection
    • Using a library service
    • Making an enquiry or a complaint about a service
    • Making or commenting on a planning application
    • Attending a public meeting

    Some examples of Council services which might directly relate to your clients' conditions could include:

    • Care providers (where the Council pays for some or all of your clients' care)
    • Centre for Independent Living (Hartlepool CIL) day services
    • School transport
    • Blue badge parking scheme

    These examples are intended to be illustrative rather than exhaustive.

    What services are we not asking about

    Please do not tell us about services which are not provided or commissioned by the Council as we have no control over these. Some examples might include:

    • GP surgeries
    • Hospital services
    • Private care providers (where clients fund all their care themselves)
    • Public transport (privately operated such as bus or train services)
    • Middleton Grange Shopping Centre


    If you need this survey in an alternative format

    If you need the survey in a paper form, easy-read or alternative format then please email yoursay@hartlepool.gov.uk.

    The closing date for the survey is Sunday 12th June 2022

    Consultation has concluded
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