Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Share Active Hartlepool Non-Users Feedback 2024 on FacebookShare Active Hartlepool Non-Users Feedback 2024 on TwitterShare Active Hartlepool Non-Users Feedback 2024 on LinkedinEmail Active Hartlepool Non-Users Feedback 2024 link
Consultation has concluded
The Active Hartlepool service are currently undertaking research with local residents who don’t currently use our facilities, to help us to understand why they don’t and what we can do to enable or encourage people to do so.
So, if you haven’t used our centres within the last 6 months we would love to hear from you!
We are also running a prize draw with a chance to win one of three, 3-month Active3 memberships, which can be used at all three of our leisure centres – Mill House Leisure Centre, Brierton Sports Centre and Headland Sports Centre! To enter, please leave your email address at the end of the survey.
Some of these questions will be about you and your activity levels and some of the questions will be about what we could do to encourage you to use our centres.
The survey will be open until the 15th December 2024.
The Active Hartlepool service are currently undertaking research with local residents who don’t currently use our facilities, to help us to understand why they don’t and what we can do to enable or encourage people to do so.
So, if you haven’t used our centres within the last 6 months we would love to hear from you!
We are also running a prize draw with a chance to win one of three, 3-month Active3 memberships, which can be used at all three of our leisure centres – Mill House Leisure Centre, Brierton Sports Centre and Headland Sports Centre! To enter, please leave your email address at the end of the survey.
Some of these questions will be about you and your activity levels and some of the questions will be about what we could do to encourage you to use our centres.
The survey will be open until the 15th December 2024.
Share Non-User Survey 2024 Leisure Centres on FacebookShare Non-User Survey 2024 Leisure Centres on TwitterShare Non-User Survey 2024 Leisure Centres on LinkedinEmail Non-User Survey 2024 Leisure Centres link
Changes we have made since the 2022 survey...
We asked you how would you prefer to book an activity with us. Over half of the respondents wanted to book an activity either on an app or on a website. So we introduced a brand new, easier to use, online booking & payment system, along with an app.
We asked you how would you prefer to sign up to a membership with us. Over half of the respondents wanted to sign up online. So we introduced a brand new online joining platform which means customers can sign up for a membership online, as well as manage their account with us whenever they want.
We asked you if we had an app would you download it. Nearly 80% of respondents said yes, so we have introduced an app for customers to use when accessing our services. Customers can download the app and be in control of their fitness routine at their very fingertips.
