Community Hubs 2022

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Consultation has concluded

Background

Community Hubs were officially launched on 25th September 2017. The aim of the hubs was to act as key community buildings that bring together a range of services from different organisations under one roof, including our library service. The hubs would provide a calendar of events, skills workshops, social groups, health and advice services and much more. Dedicated staff would be on hand to help and to answer questions.

We are committed to ensuring that the people of Hartlepool are central to the way our service is designed and developed.


Consultation Phase 1

Between 22nd December and 18th January we asked you to complete our online survey and share your thoughts and ideas about our service. The answers to some of these questions can be seen on the widgets to the right.


Consultation Phase 2

We have used your feedback to help us shape our Community Hubs and Wellbeing Strategy, a draft of which can be seen on the widgets to the right of the screen. We would love to hear your thoughts about the strategy so take a look and let us know your feedback in the Forum tab below.


We have also provided some key pieces of information about the service which again you are welcome to provide comments on. The closing date for comments will be 18th March 2022.


We will also be hosting a number of in-person consultations which will provide you with the opportunity to talk to some of our staff. Feel free to drop-in and chat to us at one of the sessions below:

Friday 11th March - Community Hub South- 10am – 1pm

Monday 14th March - Headland Library- 10am – 2pm

Tuesday 15th March - Middleton Grange Shopping Centre – 10am – 2pm

Wednesday 16th March - Community Hub Central – 10am -1pm

Thursday 17th March - Seaton Carew Library- 1pm – 4pm

Friday 18th March - Community Hub Central- 1pm – 4pm

Background

Community Hubs were officially launched on 25th September 2017. The aim of the hubs was to act as key community buildings that bring together a range of services from different organisations under one roof, including our library service. The hubs would provide a calendar of events, skills workshops, social groups, health and advice services and much more. Dedicated staff would be on hand to help and to answer questions.

We are committed to ensuring that the people of Hartlepool are central to the way our service is designed and developed.


Consultation Phase 1

Between 22nd December and 18th January we asked you to complete our online survey and share your thoughts and ideas about our service. The answers to some of these questions can be seen on the widgets to the right.


Consultation Phase 2

We have used your feedback to help us shape our Community Hubs and Wellbeing Strategy, a draft of which can be seen on the widgets to the right of the screen. We would love to hear your thoughts about the strategy so take a look and let us know your feedback in the Forum tab below.


We have also provided some key pieces of information about the service which again you are welcome to provide comments on. The closing date for comments will be 18th March 2022.


We will also be hosting a number of in-person consultations which will provide you with the opportunity to talk to some of our staff. Feel free to drop-in and chat to us at one of the sessions below:

Friday 11th March - Community Hub South- 10am – 1pm

Monday 14th March - Headland Library- 10am – 2pm

Tuesday 15th March - Middleton Grange Shopping Centre – 10am – 2pm

Wednesday 16th March - Community Hub Central – 10am -1pm

Thursday 17th March - Seaton Carew Library- 1pm – 4pm

Friday 18th March - Community Hub Central- 1pm – 4pm

Discussions: All (5) Open (0)

  • Community Hubs and Wellbeing draft strategy feedback

    about 4 years ago
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    On the main page of the consultation you should see the draft version of our Community Hubs and Wellbeing strategy 2022 - 2027.


    Do you think the strategy covers the correct areas? Is there anything we are missing? Please take a look at the strategy and let us know your thoughts.

    On the main page of the consultation you should see the draft version of our Community Hubs and Wellbeing strategy 2022 - 2027.


    Do you think the strategy covers the correct areas? Is there anything we are missing? Please take a look at the strategy and let us know your thoughts.

    Consultation has concluded

  • Opening hours

    about 4 years ago
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    What you said:

    “The Community Hubs should be open evenings and weekends to accommodate school aged children and weekday workers.”

     

    • Currently the Community Hub buildings are open 10am – 4pm on various days. 

     

    • 63% of people who completed our survey said the current opening hours were suitable for them

     

    • We have found from previously being open on evenings and weekends that these tend to be our quietest periods

     

    • We want the Community Hubs to be accessible to as many people as possible so we will ensure that each Community Hub and branch library is open at least one evening per week

     

    • We do not have capacity to open all of our Hubs on a weekend however we will ensure that Community Hub Central, as the largest and most accessible venue via local transport, is open on a Saturday. 

     

    Proposed opening hours (orange indicated late opening):

     

    MON

    TUES

    WED

    THURS

    FRI

    SAT

    Seaton

    10-17.30

    10-16.00

    10-16.00

     

    Headland

    10-16.00


    10-17.30

     

    Throston

    10-17.30

    10-15.00

     

    South

    10-16.00

    10-16.00

    10-16.00

    10-17.30

    10-16.00

     

    Central

    10-16.00

    10-16.00

    10-17.30

    10-16.00

    10-16.00

    10-14.00


    What do you think of our proposed opening hours?

    What you said:

    “The Community Hubs should be open evenings and weekends to accommodate school aged children and weekday workers.”

     

    • Currently the Community Hub buildings are open 10am – 4pm on various days. 

     

    • 63% of people who completed our survey said the current opening hours were suitable for them

     

    • We have found from previously being open on evenings and weekends that these tend to be our quietest periods

     

    • We want the Community Hubs to be accessible to as many people as possible so we will ensure that each Community Hub and branch library is open at least one evening per week

     

    • We do not have capacity to open all of our Hubs on a weekend however we will ensure that Community Hub Central, as the largest and most accessible venue via local transport, is open on a Saturday. 

     

    Proposed opening hours (orange indicated late opening):

     

    MON

    TUES

    WED

    THURS

    FRI

    SAT

    Seaton

    10-17.30

    10-16.00

    10-16.00

     

    Headland

    10-16.00


    10-17.30

     

    Throston

    10-17.30

    10-15.00

     

    South

    10-16.00

    10-16.00

    10-16.00

    10-17.30

    10-16.00

     

    Central

    10-16.00

    10-16.00

    10-17.30

    10-16.00

    10-16.00

    10-14.00


    What do you think of our proposed opening hours?

    Consultation has concluded

  • Mobile Community Hub

    about 4 years ago
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    Mobile Community Hub

     

    • The Mobile Hub bus operates on a fortnightly service, one week serving schools and the second week serving the public in outlying areas and sheltered accommodation.

     

    • The current bus has been in operation since 2016 and we need to decide the future options for the service.

     

    • Between 2013 and 2020 there was a 25% decrease in both weekly street stops (43 to 33) and school visits (15 to 12). 

     

    • The number of books issued by the Mobile Hub dropped by 55% between 2009/10 to 2019/20.

     

    • Separate to the Mobile Hub, we offer a home library service for members who are unable to travel to a Hub, branch library or Mobile Hub stop.

     

    We are exploring other options to maintain a service to our Mobile Hub users if the bus was removed. This includes:

     

    • Increase our Home Library service capacity to support more housebound members.

     

    • Encourage the use of our e-books and e-audio offer (Borrowbox) and support members with getting online through our Digital Navigators.

     

    • Provide a volunteer led ‘click and collect’ service in public spaces, allowing members to collect their books from venues which are not Hubs or branch libraries (e.g. a village café/shop). 

     

    • A bespoke offer to school allowing various options to access books, including e-books, e-audio and a click and deliver service. 

     

     

    What other options could we explore to ensure that our library offer is accessible across the entire borough? 

    Mobile Community Hub

     

    • The Mobile Hub bus operates on a fortnightly service, one week serving schools and the second week serving the public in outlying areas and sheltered accommodation.

     

    • The current bus has been in operation since 2016 and we need to decide the future options for the service.

     

    • Between 2013 and 2020 there was a 25% decrease in both weekly street stops (43 to 33) and school visits (15 to 12). 

     

    • The number of books issued by the Mobile Hub dropped by 55% between 2009/10 to 2019/20.

     

    • Separate to the Mobile Hub, we offer a home library service for members who are unable to travel to a Hub, branch library or Mobile Hub stop.

     

    We are exploring other options to maintain a service to our Mobile Hub users if the bus was removed. This includes:

     

    • Increase our Home Library service capacity to support more housebound members.

     

    • Encourage the use of our e-books and e-audio offer (Borrowbox) and support members with getting online through our Digital Navigators.

     

    • Provide a volunteer led ‘click and collect’ service in public spaces, allowing members to collect their books from venues which are not Hubs or branch libraries (e.g. a village café/shop). 

     

    • A bespoke offer to school allowing various options to access books, including e-books, e-audio and a click and deliver service. 

     

     

    What other options could we explore to ensure that our library offer is accessible across the entire borough? 

    Consultation has concluded

  • Feedback: “There are less books and less selection”

    about 4 years ago
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    2 Responses
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    What you said:

    “There are less books and less selection”


    • Libraries are not depositories for books irrespective of condition or age. Only through the purchase of new books and the continuous withdrawal of older ones can libraries attract use 

     

    • We currently have over 103,000 books and resources in stock overall, 50,000 alone within Community Hub Central

     

    • We continue to invest in our physical book stock but are also now investing in digital books and resources as this becomes more popular with members

     

    • Total stock reduction overall since 2019 is about 30,000 books/resources 

     

    • Withdrawal of stock is carried out in accordance to our Stock Management policy and by trained senior staff. These include titles that have not been loaned in over 5 years, in poor physical condition, are no longer accurate, changes in demographics, cultural sensitivities or duplication/over representation of titles 

     

    • Some subject areas have had a greater reduction than others due to being overstocked. E.g. Biographies, Cookery & History in particular publications about WW1 & WW2

     

    • Withdrawn book stock is disposed of in a variety of different ways, including book sales to the wider public, donations to community groups/care homes and donated to Better World (these books are then sold online with each sale generating funds for literacy initiatives around the world)

     

    • We have sent large Print and Spoken word books to care homes and a selection of books were also sent out in the activity packs from the Outreach team

    What you said:

    “There are less books and less selection”


    • Libraries are not depositories for books irrespective of condition or age. Only through the purchase of new books and the continuous withdrawal of older ones can libraries attract use 

     

    • We currently have over 103,000 books and resources in stock overall, 50,000 alone within Community Hub Central

     

    • We continue to invest in our physical book stock but are also now investing in digital books and resources as this becomes more popular with members

     

    • Total stock reduction overall since 2019 is about 30,000 books/resources 

     

    • Withdrawal of stock is carried out in accordance to our Stock Management policy and by trained senior staff. These include titles that have not been loaned in over 5 years, in poor physical condition, are no longer accurate, changes in demographics, cultural sensitivities or duplication/over representation of titles 

     

    • Some subject areas have had a greater reduction than others due to being overstocked. E.g. Biographies, Cookery & History in particular publications about WW1 & WW2

     

    • Withdrawn book stock is disposed of in a variety of different ways, including book sales to the wider public, donations to community groups/care homes and donated to Better World (these books are then sold online with each sale generating funds for literacy initiatives around the world)

     

    • We have sent large Print and Spoken word books to care homes and a selection of books were also sent out in the activity packs from the Outreach team
    Consultation has concluded

  • Support and Wellbeing

    about 4 years ago
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    Support and Wellbeing

     

    Here are just some of the resources and activities we have in place to support wellbeing:

    • A team of Community Navigators to offer support and guidance when needed

     


    • Wellbeing suite at Community Hub South for those with long term health conditions

     


    • Motomed to aid mobility

     


    • Dancercise and Chair exercises

     

    • Support sessions

     

    • Live Well Suite- advice on solutions to stay safe and independent at home

     

    • Blue Dice digital support

     

    • A range of services based within Central Hub’s Support Hub

     

     

    What other activities would you like to see in our Hubs to support Wellbeing?



    Support and Wellbeing

     

    Here are just some of the resources and activities we have in place to support wellbeing:

    • A team of Community Navigators to offer support and guidance when needed

     


    • Wellbeing suite at Community Hub South for those with long term health conditions

     


    • Motomed to aid mobility

     


    • Dancercise and Chair exercises

     

    • Support sessions

     

    • Live Well Suite- advice on solutions to stay safe and independent at home

     

    • Blue Dice digital support

     

    • A range of services based within Central Hub’s Support Hub

     

     

    What other activities would you like to see in our Hubs to support Wellbeing?



    Consultation has concluded